Privacy Policy

Last updated: 1 January 2025

1. Information We Collect

We collect information you provide directly to us, such as:

• Personal details (name, email, phone number)
• Deceased person information for funeral planning
• Payment and billing information
• Communication preferences and language settings
• Documents uploaded for repatriation services

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our funeral planning services
• Connect you with appropriate service providers
• Process payments and manage billing
• Communicate with you about your arrangements
• Provide customer support and assistance
• Comply with legal and regulatory requirements

3. Information Sharing

We may share your information with:

• Funeral homes and repatriation service providers
• Payment processors for transaction handling
• Legal authorities when required by law
• Service providers who assist in platform operations

We never sell your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure data transmission, and regular security assessments.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Funeral arrangement data may be retained for extended periods due to legal and regulatory requirements.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to processing of your data
• Request data portability
• Withdraw consent where applicable

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our platform, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

8. International Transfers

Given the nature of our repatriation services, your information may be transferred internationally. We ensure appropriate safeguards are in place to protect your data during such transfers.

9. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our platform and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: